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How to Auto Forward Positive and Neutral Responses to a specific Email Address

With this new feature, you can already auto forward a positive or neutral (or both) response to your client or your team member, just follow these steps.

Written by DoreenLast update 2 years ago

You can already automatically forward all positive or neutral (or both) responses to your client or to a team member. Once you set this up, that specific email address will receive the forwarded message after you tag a response in Wavo as positive/neutral. This can help you, your team member, or your client, address and reply to the prospect's message right away. 

To set this up in a new campaign, click on Advanced Settings.

Type in the email address you want to forward the responses to in the provided space. You can choose to forward just the positive response, or just the neutral responses, or both.

Once done with the set-up click Create to create the new campaign with the current settings.

If you have already started the campaign but want to add this new feature, you can pause the campaign, go to the Campaign Details screen, and click on the Edit button located at the right side of the screen.

Click on the Advanced Settings, then type in the email address on the space provided. Don't forget to click on Save.

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