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Campaigns

What is a "Calculated Name Merge Field"?

The Calculated Name Merge Fields will insert the name of the sender if you have multiple senders on the same campaign. The Calculated Day Fields will insert the day of the week, or the day of the week plus N days.

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Last update 1 year ago

Our campaign did not send any emails today, what would be the reason for this?

99% of the time this happens when you start a campaign after it’s Delivery Window is already over. Other times it may

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Last update 1 year ago

What is a Campaign Email Account?

A Campaign Email Account is a Gmail/Imap/Office365 account connected to Wavo that you use to send a cold email campaign from.

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Last update 1 year ago

When I try to import my contacts by uploading a CSV in a campaign, none are getting imported. How do I fix this?

You need to ensure that the list has it’s fields mapped correctly in order to proceed with the import. We try to do as many as possible automatically but you may need to select some custom fields yourself.

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Last update 1 year ago

Can I use Wavo to schedule multichannel drip campaigns using an API trigger?

Yes you can. We integrate with Zapier. Our Zapier integrations can be found here. (https://zapier.com/apps/wavo/integrations)

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Last update 1 year ago

When I mark a conversation as positive, does it automatically remove the lead from the sequence?

As soon as someone replies they are removed from the rest of the sequence.

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Last update 1 year ago

What is the "Automatically block existing conversations" feature?

This is a feature that enables you to upload a list of existing customers or leads you are in conversation with to programmatically prevent them from receiving emails from the campaigns in case they accidentally get included on contact lists.

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Last update 1 year ago

My campaigns are automatically pausing, what is the cause of this?

This is related to the email account disconnecting from a campaign. If the account gets disconnected from the platform because the password is changed or your email provider is throttling the account for sending too many emails too quickly.

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Last update 1 year ago

If our company has 2 domains (same ownership & address), will only the alternate domain be at risk with cold email campaigns?

With cold email even if you are reaching a targeted audience with a relevant message, over time inevitably some portion of recipients will mark your email as spam.

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Last update 1 year ago

Can I edit the content of an existing campaign that has already sent emails to some of the contacts?

You can pause the campaign and change the copy. The system will just pick up where it left off with that contact.

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Last update 1 year ago

What does "archiving a campaign" do? Where can I see archived campaigns?

Archiving a campaign simply removes it from the campaigns list view. You can view an archived campaign by filtering for them on the campaigns tab.

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Last update 1 year ago

How to add a Campaign Email Account?

These are the steps on how to add a Campaign Email Account

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Last update 3 months ago

Can I duplicate a campaign?

Yes, you can duplicate a campaign. Here are the steps to follow on how to duplicate a campaign.

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Last update 1 year ago

How to add an email or domain on the client's suppression list?

Follow these steps to add an email address or domain on your client's suppression list.

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Last update 2 months ago

Can the number of contacted leads in a campaign vary?

At the very end of the campaign, many contacts that had their status changed to 'Bounced' after having received a few emails are subtracted from the total number of 'contacted' leads.

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Last update 1 year ago

How to delete or archive a campaign

Follow these steps if you want to delete or archive a campaign.

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Last update 1 year ago

What is the "Stop Colleagues" feature?

The "Stop Colleagues" feature lets you automatically stop colleagues with email addresses at the same domain when one of them responds.

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Last update 1 year ago

Can I send a test email of my campaign email versions?

Yes, you can send a test email of any of your campaign email versions. Follow these steps to send a test email.

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Last update 1 year ago

How to track campaign email link clicks and email opens

You can track your campaign email link clicks and email opens by following these steps.

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Last update 1 year ago

How to check the open and click rates of your campaign email

Follow these easy steps if you want to check the open and click rates of your campaign emails.

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Last update 1 year ago

How to add Freeze Periods to your email account

You can add freeze periods to your email account by following these steps.

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Last update 1 year ago

Where can I adjust the daily send schedules for my campaign?

Set the daily send schedules for your email campaign versions by following these easy steps.

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Last update 1 year ago

How to troubleshoot if my Gmail / G Suite / Google Workspace account won't connect to Wavo

Try these fixes if you are having trouble adding your Gmail / G Suite / Google Workspace account to Wavo.

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Last update 3 months ago

How to choose a specific time zone for my campaign

If you want to choose a specific time zone for your campaign, follow these steps.

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Last update 3 months ago

How to Auto Forward Positive and Neutral Responses to a specific Email Address

With this new feature, you can already auto forward a positive or neutral (or both) response to your client or your team member, just follow these steps.

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Last update 3 months ago

How to Schedule Campaign Start Time and Stop Time

With this new feature, you can already schedule for a campaign to start and stop on a specific time. Follow these steps on how to set this up.

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Last update 3 months ago

How to check on the number of emails sent per day

There are two ways on how to check how many emails were already sent for the day, follow these steps.

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Last update 3 months ago